Dear loyal customer,
It is with a heavy heart that we announce the temporary closure of our cigar stores.
It is a decision which has not been taken lightly but has been made in what we believe to be the best interests of our customers and employees. All of us at James J Fox believe that we all need to play a part in slowing down the spread of Covid-19; closing our stores to reduce social interaction both in our store and for staff on their daily work commute is one way we can make a contribution.
However, we will always strive to deliver on our purpose – which is to serve people who have made the lifestyle choice to enjoy handmade cigars and specialist pipe tobaccos. Therefore, our website – www.jjfox.co.uk remains operational, and we intend to maintain our online services for as long as we can. However, we have adopted new social distancing measures in our web fulfilment operations to ensure the safety of our staff and their social circles. These measures mean that we will be reducing our deliveries to twice weekly.
From today, all orders received between 10am on Thursday and 10am on Monday will be despatched on Mondays, and all orders received between 10am on Monday and 10am on Thursday will be despatched on Thursdays. In addition, in anticipation of a reduction in international freight capacity, we are temporarily suspending our overseas delivery services.
Finally, as our St James’s Street store is closed, our telephones will no longer be manned, but if you have a query regarding your order, or would like to place an order over the telephone, please contact us by email at email@example.com with your telephone number and we will endeavour to get back to you as soon as possible.
In the meantime, all of the team and James J Fox wish you and your family health, patience and strength during these unprecedented times.
Rob Fox and the James J Fox team.