We at James J. fox are constantly looking for talented people to join our team.

We have one position available at the moment August 2018

SALES ASSISTANT BASED AT No19 St James’s Street or Selfridges or Harrods

CONTRACTUAL STATUS Permanent, Full Time Subject to 3 month probationary Period

JOB PURPOSE

To carry out sales activities (sell, restock and merchandise) as well as administrative, operational and facility management duties. To provide high class customer service and to increase the company’s growth and revenue through sales maximisation. To contribute to the achievement of company’s mission to establish James J Fox as the Great British Cigar Merchant. The candidate needs to be able to work in all stores run by James J Fox, which would be a subject of successfully completing store approval process.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

TO INCLUDE BUT NOT BE LIMITED TO

1. Maximising Sales 2. Assisting shoppers to find the goods and products they are looking for 3. Answering queries from customers 4. Being responsible for processing cash and card payments accurately 5. Reporting discrepancies and problems to their superior 6. Receiving stock 7. Merchandising shelves 8. Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand 9. Keeping up to date with special promotions and putting up displays 10. Adhering to all Company Polices and Standards of Procedure (Customer Service Standards, Dress Code Standards and VM Standards) 11. Working to achieve the objectives set out by Store Management. 12. Maintaining store approval and adhering to department store policies 13. Working in all three stores based on requirements of the central rota

PERSONAL TRAITS AND SKILLS REQUIRED

1. At least 1 year experience in customer facing role 2. Ambition to reach the highest levels of customer service in the luxury retail 3. Should show a genuine interest in providing customers with immaculate customer service 4. Diligent – suited to accurate administration 5. Friendly and engaging personality 6. Good communication skills 7. Computer literate 8. The ability to work as part of a team 9. Calm and patient under pressure 10. Should be of a smart appearance and articulate 11. Although product knowledge would be beneficial, it is not necessary as the full training will be given

REMUNERATION

Based on experience, plus sales commission based on a percentage of total net sales, plus additional one-off bonus payments for completion of substantial training programs.

Please forward your CV for the above role to Boguslawa at Boguslawa.kopec@jjfox.co.uk