FREE STANDARD DELIVERY ON ALL ORDERS OVER £100.

Terms and Conditions

Welcome to our website.


If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern JJ Fox(St James's) Ltd’s relationship with you in relation to this website.
The term "JJ Fox(St James's) Ltd” or “us” or “we” refers to the owner of the website whose registered office is 19 St James's Street, London, SW1A 1ES. Our company registration number is 0289 0271. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:



The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without JJ Fox(St James's) Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Prices of our products are only availiable online. Our online prices are lower than our shops.


Links to other external websites
This website includes links to external websites which are subject to their own terms and conditions. We are not responsible for the content of these external websites. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly JJ Fox(St James's) Ltd cannot accept any liability for the accuracy or otherwise of any content, or the security of any activity carried out on such other sites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked sites. Your use of such sites is at your sole risk.


Conditions of Sale



Age Limit



Please note its against the law for us to sell tobacco products to anyone under the age of 18.

When the contract is created
No contract exists between you and us until we notify you that we have accepted your order and delivered the goods.
We are not obliged to accept your order.

Description and price of the goods


We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order and includes VAT.
The price of the goods will be as shown on the checkout page of our website when you placed your order. We will charge you this amount.
You must also pay a delivery charge for the goods as indicated on our website at the checkout page.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.


Delivery



We will deliver the goods that you order to the delivery address you give when you place your order.
Once we accept your order, we will endeavour to deliver the goods within the delivery period that applies to the option you have chosen. If we do not come to the delivery address within the applicable delivery period and you have given us the correct full delivery address then you may apply for a refund of the delivery charge.
If there is no one available to accept the delivery when our courier arrives, the courier will keep the goods for up to two days and you can arrange for a new delivery date. After two days we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If you give us an incorrect or incomplete delivery address and as a result we try but are not able to make the delivery, we may treat the order as cancelled by you. In this case we will refund the price of the goods, but we shall be entitled to keep the amount you paid for delivery.
If some of the goods you ordered are not available we may deliver part of your order.We will deliver the rest of the order as soon as possible afterwards.


PRIVACY POLICY



At James J.Fox we are committed to protecting the privacy of all customers and visitors to our websites www.jjfox.co.uk and www.jjfoxpipes.co.uk Please read our privacy policy below to see how we use and protect your information.

1. WHAT IS THE PURPOSE OF THE POLICY

We always try to protect your personal privacy and this Privacy Policy is here to help you understand what we may do with any information you share with us. This Privacy and Cookies Policy only relates to the processing of your Personal Information by James J.Fox or on our behalf. James J.Fox only accepts responsibility for our Websites and does not extend to any websites that are linked from our Websites. We will only use information from which you can be identified, such as your name, contact details name, contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers which is provided to us, or otherwise obtained by us, in accordance with this Privacy Statement. We will ensure that your Personal Information is handled in accordance with the Data Protection Legislation. You can access our Websites homepages and browse our Websites without providing your Personal Information to us (save for some limited information we may collect depending on your browser settings), but if you do choose to give us your Personal Information by contacting us through the Websites (or otherwise engaging with us), you acknowledge that we may collect, use and transfer your Personal Information as set out in this Privacy and Cookies Policy. If you do not agree with this Privacy and Cookies Policy, do not give us your details. This Privacy and Cookies Policy is part of our Terms and Conditions. We reserve the right to change this Privacy and Cookies Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes. :

2. WHO LOOKS AFTER THE COLLECTION OF PERSONAL DATA

In this Privacy and Cookies Policy, James J.Fox "we", "us" and "our", refers to James J Fox Limited 19 St James Street London SW1A 1ES. Our company registration number is 02890271. Our VAT registration number is GB629 8095 01 For the purposes of the Data Protection Legislation, we are deemed to be the "data controller" in respect of any Personal Information that you provide to us in connection with the operation of our business or we otherwise obtain about you. :

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3. WHO LOOKS AFTER THE COLLECTION OF PERSONAL DATA

When you engage with us (e.g. purchase cigars or other products from us, use, register or create an online account on our Websites, sign up to updates, post content on our Websites, voluntarily provide us with feedback, contact us via social media websites, or otherwise), we may collect the below Personal Information from you. Please ensure that the Personal Information that you provide to us is accurate and complete and notify us if any changes are made to your Personal Information so that we may update our records. This Personal Information may include: • your title, name and surname; • your contact phone number and e-mail address. • demographic information such as preferences and interests; and • other information relevant to customer surveys and/or offers.

.4 HOW WILL WE USE YOUR DETAILS

We are committed to protecting your Personal Information and we will only use or disclose your Personal Information to (i) perform the contract we have with you, (ii) comply with our legal obligations, (iii) for our legitimate business interests (such as to analyse and improve our Websites, products and services), (iv) personalise your experience when you visit our Websites, (v) where you apply for a job with us, process your application and (vi) for any other purposes for which you have given your explicit consent. In order to process your order we will send you a confirmation email or we may need to contact you by telephone or email to verify your details before we are able to process and dispatch your order or we may be unable to accept your order. Where you have explicitly consented or where we otherwise have a right to do so, we may from time to time contact you by post, electronic mail about new products, special offers or other information which we think you may find interesting using the contact information which you have provided. Registration enables you to update your preferences of the marketing that you wish to receive and how we send it to you. You may opt out of receiving these marketing communications by simply following the instructions outlined in the email.

.5. PERSONAL INFORMATION WE MAY COLLECT AND WHY

In particular, we will collect and process the following information: People who register or place an order with us

When you place an order with, wJames J.Fox we ask for your name, e-mail address, delivery address, billing address, mobile phone number and credit card details (as well as expiry date) or other payment details. We retain details of your orders and copies of any e-mail, social media or written correspondence you send us in order to maintain high standards of customer service. Once you have placed your order, you will then be able to check on your order status, manage your address book the ordering process People who apply for a job with

Where you apply for a job with us, we may collect from you and third parties (where relevant) Personal Information such as your CV, any references, your right to work, your name and contact details and any other information that you supply to us as part of your application. Unless you ask us to keep such information on file for future opportunities or we need to retain such information for compliance with our legal obligations, if you are unsuccessful, we will only retain this Personal Information for as long as is reasonably necessary to process your application.

People who provide services to us and other business contacts

Where you or your employer (or any other third party you work for) provide services to us, you and/or they may provide us with some of your Personal Information in connection with the provision of the services, such as your name, business contact details and other ID information. We will only process such Personal Information in connection with the provision of the services (such as using your contact details to discuss the services) and in accordance with this Privacy Policy. In addition, where necessary, we may also share your Personal Information with our customers or other third parties in order to provide our services (e.g. if you or your business provide a courier service, we may share your business contact details with our customers so that they can contact you about a delivery).

.6. SHARING YOUR PERSONAL INFORMATION

We will not share your Personal Information with third parties unless we have your explicit consent, need to share this information to enable us to fulfil our contract with you, are required by law or where otherwise necessary for our internal business processes.

For example, where you purchase products from us, if you pay by card, your card details will be shared with third parties as necessary to process your transaction. We need to contact card issuers for validation checks and authorisation on all card payments. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.. By ordering from our Websites you acknowledge that such checks shall be made. We may also need to provide your Personal Information to other payment processors. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible. We also share your Personal Information to third parties for purposes of delivery of the products to you and for the purpose of processing your order.

.7. CONTACT US

If you have any questions please feel free to contact us by email at freddie@jjfox.co.uk.

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